Queues Management
_______________________________________________________________________________

For Airlines

The nature of Airline Operations need close coordination between the Central Space Control of the Airline and its various Sales and Marketing outfits “Stations“ spread across continents and various Time Zones.

It is obligatory that the Central Space Control which monitors Flight Inventories of the Airlines flights provides real time response to a multitude of requests related to confirmations queued to it by various marketing outfits to enable them attain higher yields.

Scantiness of Manpower, internal organization sometimes makes it impossible for most Airlines to provide this critical support to their marketing outfits.

ABS’s queue processing team operates Round the Clock 365 days a year.

 

Merging its experience in Flight Optimization with the Business Rules of the Airline Customer, ABS’s queue processing team works in close tandem with the Revenue Controllers of the Airline in defining parameters for handling certain important type of queues such as :

Confirmation from Waitlist
Confirmation of Airline/OAL generated Group requests
Follow up on Ticketing Time Limit Queues with booking offices
Special Service Requests handling (WCHR STCR PETC etc)
Upgrading and Downgrading of ID/AD passengers.

For Consolidators

ABS offers you to maintain the queues for ticketing, invoicing and accounts. We offer handling all kinds of queues like Fares, Pricing, Ticketing activities, Ticketing Time Limits, Schedule Changes, Dupes booking handling etc.

ABS’s queue processing team help consolidators in handling important queues such as:

Handling Vendor Remarks
Follow up on TKTL queues to ensure that no ticket is cancelled by airline because of TKTL expired.
Schedule changes handling
Handling cancellation queues
Special Service Requests handling