Call Centre / Help Desk Services
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Do you want to gift your overflow to your competitors?

Positive interactions strengthen your brand and cement loyalty. Perhaps more than any other factors, customer relationships have the power to drive results. Enhance productivity. Increase profitability. Generate strategic advantage.

Every organization looks for the most cost effective ways of handling customer service in the most professional and appealing manner across multiple interaction channels such as phone, email, web etc.

The most effective way in the eyes of ABS, is the way which has an ability to manage multiple contacts thereby reducing the operational costs of the organization and also promoting the organization’s ability to understand their customer’s needs and further using the information effectively to promote the customer satisfaction, loyalty and its own organizational profitability. At the same time with an efficient solution organizations can decrease their costs per call, agent turnover, call talk time and minimize their overheads. Our primary focus is the ‘Customer’ and it is this focus which drives us methodically and efficiently to train our agents on services that we have to offer, so that our customers receive world class services.

ABS offers specialized Help Desk Services in price quotes, information on products, technical support and other relevant areas. Handling customer queries through email regarding fare quotes, description of conditions, such as if a fare is available but not valid for any particular booking because of any special condition, for example any blackout period, or any fare valid for special type of VISA holders, like UMRA fares by some specific airlines.